Immediate Response & Proactive Approach Philosophy
- Upon request, our Dispatch Team can immediately track a Delivery Specialist and determine the estimated time of arrival with our state-of-the art computerized dispatch system upon request.
- One customer service specialist is assigned to your account in order to quickly address concerns and solve problems.
- At your service is a properly identified, friendly, courteous, and uniformed TLS Logistics Delivery Specialist.
- In the event of an unavoidable delay, advance notice is given to client.
- Our Operations Manager and Customer Service Specialists are available as consultants to address the evolving needs of your company.
- Successful business partnerships focusing on customer service excellence.
Our Clients Can Expect:
- The TLS Team will listen to all clients’ feedback to constantly develop and improve our customer service standards.
- Monitor our performance on a quarterly basis and be available to discuss the growing needs of our clients.
- Trust us to be your business’ most valuable asset.
- Work in partnership with us to provide solutions.
- Continued education of our staff and clients to provide the most cost effective and efficient solutions.