Immediate Response & Proactive Approach Philosophy

  • Upon request, our Dispatch Team can immediately track a Delivery Specialist and determine the estimated time of arrival with our state-of-the art computerized dispatch system upon request.
  • One customer service specialist is assigned to your account in order to quickly address concerns and solve problems.
  • At your service is a properly identified, friendly, courteous, and uniformed TLS Logistics Delivery Specialist.
  • In the event of an unavoidable delay, advance notice is given to client.
  • Our Operations Manager and Customer Service Specialists are available as consultants to address the evolving needs of your company.
  • Successful business partnerships focusing on customer service excellence.

Our Clients Can Expect:

  • The TLS Team will listen to all clients’ feedback to constantly develop and improve our customer service standards.
  • Monitor our performance on a quarterly basis and be available to discuss the growing needs of our clients.
  • Trust us to be your business’ most valuable asset.
  • Work in partnership with us to provide solutions.
  • Continued education of our staff and clients to provide the most cost effective and efficient solutions.